If you only have a Philippine Identification (PhilID) Card and no other valid government-issued IDs, please apply through this link.
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1. Proof of Identity with Complete name (at least one of the following)
1.1 Passport, Driver's License, SSS/TIN ID plus NBI Clearance or Voter's ID
Note: Proof of Identity should be valid (not expired), photo-bearing and contain date of birth.
2. Proof of Residence (Note: Must be under the name of the applicant)
2.1 Valid ID containing the address of the applicant
2.2 Utility bills (electricity, landline phone, mobile phone or cable TV issued within the last 3 months and must match the permanent and primary address)
Find your nearest branch and apply in person.
For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the bottom right of our homepage. If you want to find out more about HSBC's customer feedback procedures, please visit hsbc.com.ph/feedback.
The Hongkong and Shanghai Banking Corporation Limited is an entity regulated by the Bangko Sentral ng Pilipinas (Bangko Sentral) https://www.bsp.gov.ph. You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).
Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through chat.