If your phone’s lost, stolen or damaged, we want to help you get it sorted, as quickly as we can, wherever you are in the world.
To start a claim, call us on 0345 030 3290* or make a claim online
If you’re in mainland Great Britain you’ll get a replacement phone the next day if your claim’s approved by 8:30pm Monday to Friday or by 2:30pm at weekends, not including bank holidays. Otherwise, your replacement will be delivered within two days.
It’s easy – when you buy your new phone or upgrade, you can buy Tesco Mobile Protect at the same time. It’s available on most of our pay monthly phones. Just so you know, you can’t buy it after your contract’s started.
Choose the level of cover that suits your needs and your budget.
Full cover protects you if your phone’s lost, stolen or damaged.
If you only want cover for damage, then choose damage cover.
Tesco Mobile Protect doesn’t cover
Get money off your premium with Family Perks
If you have more than one number on your account, you each get to choose a free monthly Family Perk. When you buy your phone, you can choose to get money off Tesco Mobile Protect as your Family Perk.
Here’s what you could save each month…
| Tariff | £0-£9.99 | £10-£25 | £25+ |
| Monthly Saving | 75p off | £1.25 off | £2.25 off |
Your discount will be the same whether you choose full cover or damage cover. For more information, see our Family Perks FAQs.
Just another little help for you and your family from Tesco Mobile.
If you bought your cover on or after 15 November 2017 then you’ll be on Tesco Mobile Protect. To check everything that is and isn’t covered on these policies, have a read through the Tesco Mobile Protect terms and conditions.
Tesco Mobile Protect is administered by Asurion Europe Limited. The insurer is WDP Limited.
*You can call the Tesco Mobile Protect team on 0345 0303 290, 8am-9pm Monday to Friday, 8am-8pm on Saturday and 9am-6pm on Holidays (excluding Christmas Day and Easter Sunday). Call to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive call packages.
You can make a claim online 24/7 by clicking here. Alternatively, you can call us on 0345 030 3290*. And, if all’s good we’ll do all we can to get a replacement phone to you the next day. To get next day delivery, you need to be in mainland Great Britain when you make your claim and it needs to be approved by 8.30pm Monday to Friday or by 2.30pm at weekends. Otherwise, your replacement will be delivered within two days.
*You can call the Tesco Mobile Protect team on 0345 030 3290, 8am-9pm Monday to Friday, 8am-8pm on Saturday and 9am-6pm on Sunday. We are also open on Bank Holidays (excluding Christmas Day and Easter Sunday). Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages
You can make two claims in any 12 month period. So, if you make a claim on 10 January, you can make one more claim any time up until midnight on 9 January the following year. Once you’ve made two claims in 12 months we’ll cancel your policy.
Chips, cracks, dents and smashed screens are all covered, and so is liquid, malicious or pet damage. However, if it’s just light cosmetic damage and your phone still works as normal, you won’t be able to make a claim. For full details of everything that is and isn’t included, please read through our terms and conditions.
No, you have to get Tesco Mobile Protect when you get your new phone or upgrade. You can’t add it later.
If you decide to get Tesco Mobile Protect for your new phone, then your old insurance policy will be cancelled. We’ll let you know when we cancel it. If you’d like to keep the policy on your old phone, just give us a call on 0345 030 3290*.
If you decide not to get Tesco Mobile Protect for your new phone, your old policy will stay active unless you cancel it. We’ll send you a reminder so you can decide what to do.
*You can call the Tesco Mobile Protect team on 0345 030 3290, 8am-9pm Monday to Friday, 8am-8pm on Saturday and 9am-6pm on Sunday. We are also open on Bank Holidays (excluding Christmas Day and Easter Sunday). Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages.
Both options cover you worldwide for accidental damage, including liquid, malicious or pet damage, plus cracked screens. Full cover also protects you against loss and theft worldwide, whether your phone was with you, a friend or a family member.
If you bought your insurance on or after 15 November 2017 then you’ve got Tesco Mobile Protect. If you bought your insurance before 15 November 2017 then you’ve got Tesco Phone Insurance.
We’ll do all we can to get a replacement phone to you the next day. To get next day delivery, you need to be in mainland Great Britain when you make your claim and it needs to be approved by 8.30pm Monday to Friday or by 2.30pm at weekends. Otherwise, your replacement will be delivered within two days.
If we don’t get the replacement phone to you when we said we would, and it’s not because of bank holidays or situations out of our control, we’ll give you £15 to say sorry. Our terms and conditions have a full explanation of how this works.
You’ll have 15 days to send your damaged phone back to us in the prepaid packaging that we’ll send to you. If we don’t get it back within 15 days, we’ll charge you a non-return fee, based on the value of the damaged phone. You can get this fee refunded though, if you send the phone back to us after the 15 days is up.